Privacy Policy

TwistedPair Limited are totally committed to protecting your privacy. We comply with the principles of the Data
Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003.

We collect information about you in order to process your order or enquiry, and to tailor your visit to our website
so that the content is as relevant to you as possible. We do not send random marketing emails to personal email
addresses (spam), the only marketing you will receive with be that is a legitimate interest.

We give you the chance to unsubscribe from any marketing emails from us each time a marketing email is sent.


The type of information we will collect about you when a quote is requested, or when setting up a new customer
account includes:

  • Your Name
  • Address
  • Phone Number
  • Email Address

Other information may be deemed necessary to process your enquiry.

This data will be held in accordance with our internal security policy and the law. If we propose to send your data
outside the European Economic Area (EEA) we will seek your consent first.

We will never collect sensitive information about you without your explicit consent. The information we hold will
be accurate and up to date. You can check the information that we hold about you by contacting us.

We will not transfer or sell your information. We may use technology to track the use/behaviour of visitors to our
website – If you have any questions / comments about privacy, please email

Collection and Use of Personal Information

When you request a quote we need to know your name, email address and delivery address. This allows us to
process and fulfil your request and to notify you of the quotation. We may also ask for your telephone number
which enables us to contact you urgently if there is a problem or we require additional information.

Newsletter Subscription

When you agree and sign up to receive our newsletter, your e-mail address will be used for our own marketing
purposes until you unsubscribe. It is possible to unsubscribe from newsletters at any time. If you do not wish to
receive information about TwistedPair products or services then please let us know by emailing

Your Consent

By submitting information to TwistedPair you consent to the collection and use of this information by TwistedPair
and its Service Provider (if any) in the fulfilment of your request.

TwistedPair may make changes to this Privacy Policy from time to time for any reason. We will publish those
changes in this document.

Data Security

We have designed our website to protect the information we collect online from unauthorised access. We
safeguard your private information by implementing the appropriate physical, electronic and managerial
procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps
to verify your identity before granting access to your personal profile or making data changes. We are committed
to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure
of your personal information.

Improving Our Service

TwistedPair does not sell, trade or rent your personal information to others. To better tailor our services to our
customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to
improve the TwistedPair online experience. We also share this generic information with our advertisers and other
interested, reputable parties with whom we have an established and formal business relationship. For example,
we may tell advertisers which areas of the site have received the most customer traffic overall, or more
specifically, how many customer types have visited certain pages. However, we do not disclose the identifying
information of individual customers with advertisers. We also do not use or share the personally identifiable
information submitted to us by any other means without providing our customers the choice to opt-out or
otherwise bar such unrelated uses.


Our website uses tracking technologies such as cookies to recognise your browser each
time the website is visited and to track which pages you visit whilst on our site. We use this information to
optimise our site and create a better, richer online experience for our customers.

Cookies are are alphanumeric identifiers that a website transfers to a computer’s hard drive to enable our
systems to recognise your browser and to provide a richer website experience.

Most web browsers are set to accept tracking technologies such as cookies. The Help menu in most common
browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify
you when you receive a new cookie and how to disable cookies altogether. If you block or otherwise reject our
cookies, this may affect some functionality on our site.

Analytic Tool

  • Google Analytics is a system used by many websites to record information about who visits a website. Google
    set five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to
    differentiate between first time visitors to a website and repeat visitors. They do not contain any personally
    identifiable information. You can find out more about how Google use cookies at (English only).


We will not pass your information to any third parties. You can also email us to stop receiving any information
about us and our services. If you have any queries about our Privacy Statement you should contact us by e-mail.