Professional Services
Elevate your employee user experience with maximum uptime
As a multi service provider, Twisted’s Service team supports our customers across multiple areas of technology.
From core infrastructure services such as ethernet through to onsite audio visual professionals offering expertise in complex auditoriums and broadcast suites.
“Great team to work with, responsive, knowledgable and truly excellent at what they do!”
Thomas Clark
Design and build
“Twisted are professional and knowledgeable in their field and I would be happy to recommend them to others.”
Roxie Dowler
Office manager
17
years of experience
400+
successful projects
24
tech partners
8
accreditations
Our capabilities
Service Helpdesk
Technical Support
Onsite Engineer
Preventative Maintenance
Adhoc Support
Onsite engineering
Proactive Monitoring
Service Helpdesk
In order to deliver these services, Twisted’s in-house Service Helpdesk provides a team of customer service professionals who manage your ticket throughout its lifecycle.
This includes careful navigation of your ticket to the correct team and resources, ensuring that all SLA’s are achieved throughout the key milestone markers.
Technical Support Services
Once a service ticket has been logged these are routed to the appropriate resources within the Twisted Technical Services team for troubleshooting and resolution.
If any issue is unable to be resolved remotely then a member of the Service Support Engineering team will be dispatched to attend the customer site and seek a resolution.
Systems
Modern video conferencing systems take out any of the hassles which may arise from communication with busy, remote or hybrid workers.
Equipment
We work with world-class brands including: Skype for Business, Zoom, Cisco Webex Meetings, Vidyo, Polycom Real Presence, Google Hangouts and AVer (to name a few) to ensure that your meeting requirements are met and that your workplace is better connected.
Zoom Rooms
Your workplace will be able to communicate with others across the world, with wireless sharing capabilities, in full high definition, while managing multiple conference rooms from a central monitoring dashboard.
Wireless Presentation
With our wireless presentation solutions, true collaboration is seamless and straightforward. You can avoid wasting time and losing concentration by needing to switch cables and alter controls. We keep it simple for you.
Onsite Engineer Services
As part of our service packages we include regular engineer visits to review your technology real estate and help to maximise your return on investment.
This process begins with an initial onsite consultation and full system health check so that our engineering team can ensure the system is working correctly and log any faults found.
Following this visit and the information collated, our service team will work closely to identify priority spaces and build a bespoke service package to suit your requirements. Our standard service packages cover three priority levels with agreed remote and on-site SLAs.
Interested in working together?
Interested in working together?
Sound reinforcement
Our sound reinforcement systems and solutions here at Twisted ensure that your sound quality will remain of nothing but the highest, most professional quality, distributed evenly to an audience of virtually any size, at any location.
Digital displays
Our LED displays, digital signage and video wall solutions deliver professional, clear and tailored content that’s viewer-centric, and a breeze to manage. We ensure your message is simple to disseminate and distribute across networks, and inform a target audience.
Preventative Maintenance
With our preventative maintenance services, you can avoid expensive maintenance emergencies.
As part of our service packages, our team will visit your site regularly and carry out full health checks to ensure that your technical equipment is running smoothly and make recommendations where necessary.
Adhoc Support
There will always be times when the unexpected occurs but our Support and Maintenance services offer ad-hoc solutions to get you back on track.
We have your back 24/7, 365 days a year.
Control system
Our skilled team of in-house programmers, developers and technical designers will customise a bespoke interface design to ensure you have the control functions for a fully controllable and reportable platform, so you can get the most out of your audio visual investment.
Onsite engineering
We can provide a Twisted Audio Visual Expert to be based onsite at your facility offering high levels of AV support, expertise and a concierge service to work alongside your internal teams.
Proactive Monitoring
With more audio visual equipment being placed on the network, there is now an opportunity to gain greater insights into the utilisation of equipment as well as enhancing performance through the proactive prevention of system failures.
Through Twisted’s Intuition platform (powered by Utelogy) customers are able to monitor device health as well as measure energy efficiency and automate hardware in accordance with business requirements.
The implementation of proactive monitoring can provide the business with valuable information to drive evidence based improvements and change as well as significantly improving the reliability of the technology throughout an organisation.
Interested in working together?
There’s a reason that 80% of our work is via recommendation…
Twisted has been critical to our global success. They have no competitor and are the standard in the industry.
“>Ian Briggs
Global builds and infrastructure
I was able to spend some face to face time with a few senior members of the company and really enjoyed their genuine down to earth approach. I hope we can continue to do business together into the future.
“>Gianni (John) Clemente
AV Global Operations Lead
Great team to work with, responsive, knowledgable and truly excellent at what they do!
“>Thomas Clark
Design and build
Twisted is our go to vendor when it comes to anything technical, such as Networking, Ethernet and Audio Visual because they understand our needs and get the job done without any issues. I could not recommend them enough and I cant wait for the next project with this amazing company and team!
“>Sam Williams
Head of IT
Twisted responded well to the accelerated pace of the project and worked on hitting our internal deadlines. They assessed our requirements and fed back with practical, working solutions.
“>Louise Cassidy
Product associate
Twisted have provided us with Ethernet and Telecoms services for over a decade as they’ve always been supportive, diligent and efficient in providing MacDonald Oates with the solutions and ongoing support which we rely on to keep our business connected.
Nick Ellin
Partner
Interested in working together?
Immersive/ Experience spaces
In a competitive landscape, having key differentiating factors to your proposition becomes paramount.
Many organisations are utilising technology to create experiences that engage all the senses and leave a lasting impression on audiences.
Providing the “wow” factor to an office or experience centre through the gift of storytelling can deliver a profound experience and has been linked to increased customer and employee engagement and retention.
Podcast/Broadcast/ Vlog studios
In a world driven by content, more businesses require environments to professionally develop their own high quality media creation whether it be for immediate broadcast or for editing and distribution at a later date.
In both cases it is essential to consider the acoustic environment and sound proofing to provide a clear and concise audio experience for the viewing or listening audience.
Data Centre Fit-Out
Our Data Centre Fit-Out service delivers a complete solution for transforming any space into a high-performance, secure, and fully optimised data centre.
Whether you’re expanding an existing facility or building a new one, we provide a turnkey service that covers every aspect of the project, ensuring that your data centre is designed and built to support your business’s evolving technology needs.
Control system
Our skilled team of in-house programmers, developers and technical designers will customise a bespoke interface design to ensure you have the control functions for a fully controllable and reportable platform, so you can get the most out of your audio visual investment.
Digital displays
Our LED displays, digital signage and video wall solutions deliver professional, clear and tailored content that’s viewer-centric, and a breeze to manage. We ensure your message is simple to disseminate and distribute across networks, and inform a target audience.
Sound reinforcement
Our sound reinforcement systems and solutions here at Twisted ensure that your sound quality will remain of nothing but the highest, most professional quality, distributed evenly to an audience of virtually any size, at any location.
Systems
Modern video conferencing systems take out any of the hassles which may arise from communication with busy, remote or hybrid workers.
Equipment
We work with world-class brands including: Skype for Business, Zoom, Cisco Webex Meetings, Vidyo, Polycom Real Presence, Google Hangouts and AVer (to name a few) to ensure that your meeting requirements are met and that your workplace is better connected.
Zoom Rooms
Your workplace will be able to communicate with others across the world, with wireless sharing capabilities, in full high definition, while managing multiple conference rooms from a central monitoring dashboard.
Wireless Presentation
With our wireless presentation solutions, true collaboration is seamless and straightforward. You can avoid wasting time and losing concentration by needing to switch cables and alter controls. We keep it simple for you.
“Great team to work with, responsive, knowledgable and truly excellent at what they do!”
Thomas Clark
Design and build
“Twisted are professional and knowledgeable in their field and I would be happy to recommend them to others.”
Roxie Dowler
Office manager
There’s a reason that 80% of our work is via recommendation…
Twisted has been critical to our global success. They have no competitor and are the standard in the industry.
“>Ian Briggs
Global builds and infrastructure
Great team to work with, responsive, knowledgable and truly excellent at what they do!
“>Thomas Clark
Design and build
Twisted responded well to the accelerated pace of the project and worked on hitting our internal deadlines. They assessed our requirements and fed back with practical, working solutions.
“>Louise Cassidy
Product associate
17
years of experience
400+
successful projects
24
tech partners
8
accreditations